At LAYLUXE, we strive to provide a seamless and efficient shipping experience, ensuring your luxury fashion items reach you promptly and in pristine condition. Below are the details of our shipping policy, including shipping times, order processing, and delivery options.
1. Order Processing
Processing Time: We aim to process and ship all orders within 24 hours of order placement, excluding weekends and holidays. Orders placed after 3:00 PM will be processed on the next business day.
Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email with details of your purchase.
Order Changes or Cancellations: If you need to make changes to your order or cancel it, please contact our customer support within 2 hours of placing the order. We may not be able to accommodate requests after this window due to our swift processing times.
2. Shipping Times and Methods
Standard Shipping: Estimated delivery within 5-7 business days for domestic orders.
Express Shipping: Estimated delivery within 2-3 business days for an additional fee.
International Shipping: Delivery times may vary based on the destination, but international orders generally take 7-14 business days. Customs processing may cause additional delays, which are beyond our control.
3. Shipping Charges
Domestic Shipping: Standard shipping is free for all domestic orders over ₹900. For orders below this amount, a flat shipping rate of ₹50 applies.
Express Shipping: Additional charges apply for express shipping, calculated at checkout based on the delivery location.
International Shipping: Rates are calculated at checkout and vary by country. Please note that additional customs fees or taxes may apply upon arrival in the destination country and are the responsibility of the customer.
4. Order Tracking
Tracking Information: Once your order is shipped, you will receive an email with tracking details. You can track your order’s journey to stay updated on the estimated arrival date.
Tracking Updates: Please allow up to 24 hours for tracking information to be updated after receiving the tracking number.
5. Delivery Delays
Unforeseen Delays: While we strive for timely delivery, factors such as weather, peak seasons, or other logistical challenges may cause delays. In such cases, we will do our best to keep you informed and ensure your order reaches you as soon as possible.
Contact Us: If your order has not arrived within the estimated delivery time, please contact our support team at contact@layluxe.com with your order number.
6. Customs and Duties for International Orders
Duties and Taxes: International orders may be subject to customs duties, taxes, or additional fees based on the destination country’s regulations. These fees are the customer’s responsibility and may vary by country.
Customs Clearance: Please be aware that customs processing times may extend delivery times. LAYLUXE has no control over customs policies and procedures and cannot expedite this process.
7. Failed Delivery Attempts
Delivery Attempts: If a delivery attempt fails due to incorrect address information provided by the customer or if the customer is unavailable, our shipping partner may attempt a redelivery. Repeated failed delivery attempts may result in the order being returned to our facility.
Return Fees: If an order is returned to us due to failed delivery attempts or an incorrect address, any applicable return shipping fees will be the responsibility of the customer.
8. Undeliverable Packages
Lost or Damaged Packages: If your order is lost or arrives damaged, please contact us within 5 business days of the expected delivery date. We will work with our shipping partners to resolve the issue and provide a suitable solution, including reshipping your items or processing a refund as applicable.
Contact Information: For assistance with lost or damaged packages, please email our support team at contact@layluxe.com with your order number and details.
9. P.O. Boxes and APO/FPO Addresses
P.O. Boxes: At this time, LAYLUXE cannot deliver to P.O. Boxes. Please provide a complete residential or business address to ensure successful delivery.
APO/FPO Addresses: Unfortunately, we are unable to ship to APO/FPO addresses due to carrier limitations.
10. Questions and Support
If you have any questions about our shipping policy, please reach out to our support team at contact@layluxe.com. Our team is dedicated to assisting you with any concerns related to shipping, tracking, or deliver
