At LAYLUXE, we want you to love every piece you purchase from us. If, however, you’re not entirely satisfied with your order, our return and exchange policy is here to make the process seamless.
1. Eligibility for Return or Exchange
Returns are accepted within 7Â days from the date of delivery.
The item must be unworn, unwashed, and in its original packaging with tags intact.
Specific conditions may apply based on the product type and ongoing promotions. Please check the product page for details.
2. Rufund & Return Fee
A reverse shipment fee of ₹100 will be deducted from the refund amount.
Prepaid Orders: Refunds are processed to the original payment method.
Cash on Delivery (COD) Orders: Refunds are issued as a coupon code for future purchases
3. Exchange Policy
You may request an exchange for a different size or color within 7 days of delivery.
Exchange requests are subject to product availability.
4. Delivery Timeline
We aim to deliver products within 3 to 5 working days from the order date.
5. How to Initiate a Return or Exchange
To start a return or exchange, please contact our customer service team with your order details. Once your request is confirmed, we’ll guide you through the next steps.
6. Refund To Orginial
Refunds for returns will be processed after we receive and inspect the returned item. Please allow up to 7 working days for the refund to reflect in your account.
7. Important Conditions
Issues with defective, incorrect, or damaged products must be reported within 24 hours of delivery
Items purchased during special sales with free product offers (e.g., BOGO) are ineligible for returns
If you have any questions, feel free to reach out to our customer service team for assistance. Thank you for shopping with LAYLUXE!
